Emergency Link

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September 23, 2017

Dear Residents,

As everyone at Moorings Park works toward the safe return of all residents to their homes and the restoration of our campuses after the hurricane, it is not too soon for us to take note of what plans served us well and where we can improve.   We have always strived to provide outstanding care and security for our residents, and I would like everyone to know that we are committed to applying this most recent experience to strengthen the effectiveness of our storm response going forward.

Charley, Wilma, and now Irma. What lessons will we learn this time, and how we will improve?  A review of each storm’s history shows that Irma produced the most severe and direct hit with the highest sustained winds in our recorded history.  The damage left at Moorings Park from Charley and Wilma pales in comparison to the devastating impact which resulted from high category 3 sustained winds, including category 4 wind gusts recorded at nearby Naples Airport. The severity of this storm has been underlined by the longer loss of power, potable water, and ongoing business closures in Naples.  As a result, unlike our experiences with Charley and Wilma, recovery from Irma continues to consume our efforts 13 days later.  Crews are working long hours through this weekend with one goal in mind: to get everyone back to their homes as soon as possible.

Our Comprehensive Emergency Management Plan (CEMP) is detailed, sophisticated, and served us well. It was reviewed and approved by several regulatory agencies in advance. However, as with any plan, I am committed to the goal that THE CEMP CAN AND WILL BE IMPROVED.  As mentioned in the 9/17 communication on our website’s Emergency Link, Dwight D. Eisenhower’s quote about war provided a useful context during this crisis: “In preparing for battle I have always found that plans are useless, but planning is indispensable.” For example, when our pre-contracted generator fuel was redirected by emergency specialists to the east coast, our plan was useless. However, having a well-organized plan that highlighted the procurement of critical supplies allowed us to adapt and secure generator fuel early enough to ensure that the generators did not run out.  As another example, when our pre-contracted hurricane restoration company indicated that their equipment could not be back from the Houston disaster for “a few weeks,” having a plan in place that highlighted the most critical post-storm tasks allowed us to contract with not just one but four different restoration companies. The speed of reacting and securing these resources has positioned us well to minimize damage and restore homes, allowing residents to return as soon as possible despite the direct hit we encountered.  Although we have multiple examples of similar experiences, not to mention the tireless and heroic work of so many, it is important for you to know that we will continue to work to make certain that THE CEMP CAN AND WILL BE IMPROVED.

One of the most important components of the plan is to determine whether to evacuate or shelter. We are certainly ready to listen and to improve wherever necessary; however, no information has been identified to date that would lead us to different decisions than the ones made before and after the storm.  We learned a great deal from Charley, Wilma, and Katrina.  The existing CEMP is based on the knowledge gained from those storms and an analysis of the effect of evacuate vs shelter decisions on life safety outcomes, damage mitigation, and recovery.  As always, we will not rush to judgement but carefully review results and obtain input and expert analysis.  For reference, our communication to residents on the September 15th Emergency Link website posting included a Frequently Asked Questions document which provides an outline of our determination of shelter vs. evacuate. It is recopied at the end of today’s post.

For all of us, and for me personally, the storm was extremely impactful. I will never forget our joy on Wednesday, September 13th, upon learning that power was restored at Grey Oaks. I will never forget the moment on Thursday, September 14th, in our operations command center when, at 7:33 PM, full power was restored there and throughout the Moorings Park campus. At some point, I will probably take power for granted again, but for now, whenever I turn on a light or run water, I am reminded of how blessed we are to live in this climate with modern conveniences.

Prior to the return of power, I witnessed teams of staff and volunteers staying at Moorings Park for days and nights assessing damage, prioritizing resources, and working to stabilize areas of buildings. When the calls began to come in for details on specific apartments, many of our staff had not even taken the time to address the damage in their own homes. I don’t recall ever hearing one word of complaint.

We live in an age of instant information. We are so hungry for news that if we cannot obtain a constant stream, we will occasionally resort to any news source.  At Moorings Park, we organized all hands on deck to assess every apartment.  From accountants to Human Resource Specialists, virtually every department was engaged in walking, observing, making notes, and feeding our database.  Teams were rapidly dispatched to assess and record damage. This allowed us to prioritize use of the remediation specialists and direct experts into critical areas quickly and efficiently. We believe it was critical to obtain accurate and reliable information from experts to inform our communications.

Overall, residents were very patient leading up to the establishment of our Resident Hotline on September 22nd  to provide data on the status of homes.  While we worked to provide this information as soon as possible, it was most important for us to get to the point where we had more expert analysis and accurate data.  Thus we chose reliability over expediency.  We executed detailed restoration planning that could be communicated accurately as soon as available.  Please be assured that we will conduct a careful analysis of the use of resources and outcomes, and we will listen to feedback because we know that THE CEMP CAN AND WILL BE IMPROVED.

In closing, during this crisis, the beauty of the human spirit has been frequently on display.  We have received many suggestions for improvement and these ideas should and will be carefully reviewed and if appropriate, implemented. We have also received many expressions of gratitude. I have attached two letters received since Irma below for your review.  (One is from Pam and Bill Langley at Grey Oaks and one is from Paul Chartrand, a volunteer and family member at Moorings Park.)  I want to express my sincere appreciation to our staff members who, despite facing their own personal challenges, have never wavered in their commitment to professional and compassionate care for everyone they serve.  In addition, I would like to thank the many residents who have helped us reach out to our neighbors to provide comfort and assistance.  Thank you for your patience as we continue to prioritize urgent and important tasks.

Sincerely,

Dan Lavender, CEO

 

Communication from Pam & Bill Langley on 9/18

We want you to know how much we appreciate all the hard work the MPGO staff did to make our stay at the Grande Place safe and comfortable during Hurricane Irma.

Words cannot describe the entire effort made by all before, during and after the incredible storm. It was obvious that the assignments for every team member were well thought out.

 

Preparation was not an easy job at MPGO. Securing anything that could become a missile was a necessity. The lanai’s here are very large and in many cases with lots of furniture, plantings, statues, etc.  Most lanai’s also have a mounted large screen TV. Everything was moved inside by staff. Garages were also emptied of bikes, shopping carts, etc.  Golf carts were moved inside against walls. Safety was obviously a priority.

 

Although we felt safe in our unit we moved up to the Grande Place building on Saturday and Sunday during the actual landfall. Everything was provided for in terms of rooms, food, water, etc. The dedication of the staff was incredible. Gary, Jessica, Robert, MaryAnn, Sergey, Arthur (in the kitchen) and so many others that were behind the scenes worked nonstop with very little sleep, aching joints and muscles, but always with a smile. They really took care of us. We did not want for anything.

 

After the storm and it was safe the staff moved right into damage assessment and control. Buildings and individual units were inspected and cleared for reentry.

 

We know it’s going to be lot of work ahead, but we just want everyone to know how thankful we are. Hopefully their days will come soon for relaxation and good thoughts of a job well done in keeping us safe. Please thank everybody on our behalf.

 

Pam & Bill Langley 

 

Letter from the Desk of Paul Chartrand

Diana Bailey, Kim Adams, Dedicated professionals of Chateau Team

Dear friends,

The dire circumstances created by the Hurricane Irma emergency provided me with the unique opportunity to volunteer my services to the residents and staff of the Chateau at Moorings Park.  I hope that in some small measure, I was able to aid in making a stressful situation for the residents easier to bear and hopefully, help ease the burdens of both administrators and staff charged with their care and safety, during the storm and beyond.

With any crisis situation, events are constantly changing with rapidity; creating the necessity for critical thinking “on the fly” in order to adapt to and overcome the challenges of unforeseen or unknowable circumstances while implementing immediate solutions necessary to the preservation of life.  While things may not run as smoothly as one might hope, it is important to note that vital tasks were completed – if not most efficiently, they were completed most expeditiously and as expediently as humanly possible.

Your primary mission is the care and safety of your residents; and I was both proud and honored to bear witness, firsthand, to how successfully those duties were discharged to the utmost degree. The extraordinary display of empathy and compassion coupled with a peerless level of professionalism as staff ministered to needs, both physical and emotional, was exemplary. I am sure that such performance of your duties is rather matter of fact and “old hat” to all of you; however, to me, it was nothing short of phenomenal, You, the dedicated staff, working tirelessly on behalf of your charges – despite little to no sleep, eating cold meals or missing meals completely, yet continually providing the highest standard of care and much needed emotional support to individuals – whose lives, in a matter of moments, were turned upside down and inside out.  It speaks volumes, not only to the remarkable degree of professionalism demonstrated, but to the profound quality of character and depth of humanity possessed by every individual working during this horrific storm and continuing to work in its aftermath.

It is important for the families of the residents entrusted to your care to know – that they, the residents, are most decidedly, in good hands.  The families can rest assured that the care, safety, and overall well-being of their precious loved ones is at the forefront and is foremost in the minds of the dedicated and professional staff of the Chateau at Moorings Park.

I wish to both thank you and salute your all for a job well-done, I am in awe!  I offer each and every one at the Chateau-my most sincere and heartfelt admiration for your performance and conduct, not only in a crisis, but on a daily basis providing the highest level of care for your residents.  In closing, and with apologies to Winston Churchill, I want to add that; this was indeed, your finest hour!

Respectfully, Paul Chartrand

Reposting of a section from the Questions and Answers posted 9/16/17:

Q:           Why was the decision made to encourage IL residents to evacuate while the rest of the campus sheltered in place?

A:            Successful emergency management is a combination of scientific information and good judgement.  Studies of prior catastrophes have not been conclusive on sheltering vs. evacuation. If you do evacuate, how do you select a location that is sure to have power and not be devastated by a storm without a certain path? Since all evacuation facilities are mostly full, what will the living arrangements be at the location? What negative outcomes for the frail will result just from the simple evacuation process?

 

Our Comprehensive Emergency Management Plan is clear that IL residents are responsible for making their own decisions based on accurate, real-time information.  For our frail elderly, this responsibility clearly rests with Moorings Park.  We did our best to inform all residents of the evacuation recommendation made by the Collier County Sheriff; most residents chose to act on his guidance.  For those who remained, we provided close oversight to ensure safety.  When the evacuation order was given at a late hour, our first call was to the Agency for Healthcare Administration (AHCA) for counsel.  They authorized us to remain and concurred that it would be extremely dangerous to evacuate fragile patients at that point in the time frame provided.  Had the evacuation order come earlier, we may have taken a different course.  After consulting with AHCA, Sherriff Rambosk was contacted on his cell phone and was provided with the information, including our decision to shelter with the approval of ACHA. He responded affirmatively. Communication with Sherriff Rambosk continued throughout the storm to share and exchange resources and information. The decisions made were both reasonable business judgements and in the best interest of our nursing and assisted living residents. Irma has proven once again that we can have great confidence in the quality of our buildings. As with Katrina, we look forward to the lessons learned and continuous quality improvement to improve our processes.

 

 

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September 22, 2017

Dear Residents,

  • Remediation of our A and G Towers continues to make steady progress.  We will be working through the weekend to restore conditions and will be prepared to arrange resident visits by floor at a time to be announced next week.  While work continues we will be temporarily relocating our residents who have been staying in Orlando to hotels closer to home this Sunday at the Naples Hilton and the Edgewater Beach Hotel.  For those residents of A and G who did not relocate with us but made other arrangements during the storm, we will contact you to advise when you are able to return to Moorings Park.  If any A and G resident requires temporary lodging here in Naples, please contact Kayla Douglass at 239-643-9189 beginning Monday, September 25th.
  • As a reminder, you may call our Resident Hotline at 239-261-6938 from 9:00 am – 4:00 pm Monday through Friday to obtain a brief overview of the status of your apartment.
  • Weekend dining at Moorings Park will follow our regular schedule at the Clubhouse Dining Room and Trio restaurants.
  • Weekend dining at Grey Oaks will include a buffet style lunch and dinner from 12:00 – 2:30 pm and dinner from 5:30 pm – 7:30 pm in The 105 restaurant.  PLEASE NOTE:  Any Moorings Park resident wishing to dine at Grey Oaks must make a reservation by calling Mary Ann Szlachetka at 239-682-2190.
  • We have now established a Hurricane Relief Fund for the benefit staff at both campuses whose lives have been severely impacted by the storm.  Please take a moment to read the letter below and know that your donation of any amount is greatly appreciated.

 

Sincerely,

Dan Lavender
CEO

 

Additional Letter from Foundation:

September 22, 2017

Dear Residents,

It has been over a week since the destructive winds and rains of Hurricane Irma made landfall in Collier County.  While some members of our community were blessed to have their homes and personal property spared, a number of our dedicated employee staff suffered crippling losses from this storm.

Our Moorings Park Foundation, through the generosity of our residents, has always served as an important pillar to support deserving staff through educational grants and childcare services.  The aftermath of this hurricane disaster has resulted in sobering hardships for individuals and families among our employees.

Despite this adversity, our staff has continued to execute their duties and demonstrated a compassionate commitment to Moorings Park and our residents.  It is important that we help those whose lives have been upended by the misfortune this devastating storm has brought to their doorstep.

In response our Foundation has hereby created the Moorings Park Hurricane Relief Fund to provide assistance to those employees with demonstrated needs ranging from temporary lodging to unexpected expenses due to storm loss.

Your tax deductible donation in any amount is very much appreciated.  Please make your check payable to the Moorings Park Foundation and designate Hurricane Relief Fund in the memo field. It can be delivered to the Moorings Park Clubhouse c/o Steve Brinkert, 120 Moorings Park Drive, Naples, FL  34105.

Thank you very much.

Sincerely,

Dan Lavender
CEO

and

Karl Sheffield
Chairman, Moorings Park Foundation

 

 

 

September 21, 2017

Dear Residents,

We have completed the process of assessing every home and have received analysis from our hurricane remediation specialists regarding requirements in each one.  As a result, we have now established a Resident Hotline which will assist residents by providing updated information about the condition of their apartments.  We will provide updates to our A and G Building residents regarding the status of their apartments via our staff accompanying them at their hotel.  For all other residents, beginning tomorrow, Friday the 22nd from 9:00 am to 4:00 pm residents may call in to 239.261.6938 and hear a brief overview of the findings to date for their apartment.

Overall, given the severity of the hurricane, we are very pleased with the integrity of our buildings which withstood gusts of wind up to 140 mph.  For those apartments requiring follow-up, remediation specialists are now working from established schedules to restore all affected apartments to their pre-storm conditions.  We are working as expeditiously as possible to resolve all conditions to insure resident safety and satisfaction and will continue to keep everyone apprised about our progress.

  • We have been advised that the “Boil Water” advisory has been lifted for residents at Moorings Park and Moorings Park at Grey Oaks.  It is recommended that we empty old ice and make new ice in refrigerators.
  • The Petti Center Pool at Moorings Park will be reopening tomorrow.
  • Both pools remain open at Grey Oaks and there will be an Aqua Tone Class at the Phase I pool at 9:00 am.
  • Dining on Friday at Moorings Park will follow our regular schedule at The Clubhouse Dining Room, Trio, and CHL Café.
  • Dining on Friday at Grey Oaks will include lunch from 12:00 – 3:00 pm and dinner from 5:30 – 7:30 pm in The 105 restaurant.  A full bar and lounge services will also be available during dinner hours in The Ballroom.
  • Please continue to check Channel 2501 and your Neighborhood website for program announcements.  Physician Services are available at the Moorings Park CHL Clinic on Friday from 8:00 am – 4:30 pm.  The office number is 239-624-1120.

 

Sincerely,

Dan Lavender
CEO

 

 

 

September 20, 2017

Dear Residents,

  • The City of Naples, a separate entity from Collier County advises that the “Boil Water” requirement remains in effect for its customer including our residents at Moorings Park and Moorings Park at Grey Oaks.
  • Our remediation experts and contractors continue to make excellent progress to restore all apartments on both campuses to pre-storm condition. We anticipate publication of our apartment status call-in number tomorrow which will allow all residents to obtain updated information on their apartment’s status.
  • Work is well underway in Tower apartments A and G at Moorings Park. By the end of this week we will have enough information to advise our friends and neighbors at the Ritz-Carlton in Orlando about their status. We will schedule a meeting on Friday afternoon at the Ritz-Carlton to present the latest information. For those A and G residents who are not staying in Orlando, we will post updated information on Friday’s emergency link update.
  • Dining on Thursday at Moorings Park will follow our regular schedule at the Clubhouse Main Dining Room, CHL Café and Trio.
  • Dining on Thursday at Grey Oaks will include lunch from 12:00-3:00pm and dinner from 5:30-7:30pm in The 105 restaurant. A full bar and lounge services will also be available during dinner hours in the Ballroom.
  • Please continue to check Channel 2501 and your Neighborhood website for program announcements. Physician services continue to be available at the Moorings Park CHL Clinic from 8:00am-4:30pm. The office number is 239-624-1120.

 

Sincerely,

Dan Lavender
CEO

 

 

 

September 19, 2017

Dear Residents,

  • Remediation of apartments with water damage is now underway and progressing well on both campuses. We appreciate your patience and will provide updated information for individual apartments with a dedicated hotline as soon as possible.
  • Landscaping crews are returning in greater numbers daily and both campuses are seeing continuing progress. We are endeavoring to save as many trees as possible throughout this process.
  • Our friends and neighbors continue to fare well at the Orlando Ritz-Carlton. Please log onto the Neighborhood website to view the latest photos and keep abreast of all scheduled social and wellness activities.
    • Moorings Park: http://neighborhood.mooringspark.org
    • Moorings Park at Grey Oaks: http://neighborhood.mooringsparkgo.org
  • Reports from city and county government officials continue to report a substantial proportion of homes and businesses without power. Please note that the “Boil Water” advisory remains in effect.
  • Our staff today successfully transported a number of former Orchid Terrace residents to Oakstone at Grey Oaks where they are becoming acclimated to new surroundings with snacks and entertainment.
  • As a reminder, on Wednesday at Grey Oaks lunch will be provided in The 105 from 12:00-3:00pm. Dinner will also be at The 105 from 5:30-7:30om. A bar and lounge area will be set up in the Ballroom during dinner time as well. At Moorings Park, regular dining hours of operation are in effect at the Clubhouse Main Dining Room, Trio and the CHL Café.
  • Physician Services are available at the Moorings Park CHL Clinic on Wednesday from 8:00am-4:30pm. As a reminder, the office number is 239-624-1180.
  • We continue to have daily stories of caring and selfless behavior among the residents and staff. Thank you one and all.

Sincerely,

Dan Lavender
CEO

 

Service Update – September 18, 2017

Moorings Park at Grey Oaks FAQ’s

Q:           What is the current status of the community?

A:            We continue to make great progress. Power, Internet, and T.V. services have been restored to all residential buildings and Grande Place. General clean-up of debris and landscaping services are ongoing. Services are being provided at Oakstone for assisted living and memory care residents. We continue to monitor city and county advisories to determine conditions. 37% of FPL customers in Naples are still without power. The “Boil Water” notice remains in place and many businesses are still closed. Effective today, the imposed city curfew has been lifted

Q:           What is the status of Healthcare services being provided for the residents?

A:            Emergency services are being provided 24/7 and with activation of personal pendants or household pull cords for residents on-site. Physician services were restored at Grey Oaks today. They will be available tomorrow at Moorings Park from 8:00am – 4:30pm with normal resumption of operations beginning on Wednesday. As a reminder, the office number is 239-624-1120.

Q:           What are the hours for Dining Services?

A:            On Tuesday, lunch will be served in The 105 from 12:00-3:00pm. On Wednesday, lunch will be served in The 105 from 12:00-3:00pm and dinner will be served in The 105 from 5:30-7:30pm in addition to a bar and lounge in The Ballroom during the same time. We will update you on any additional changes going forward.

Q:           What Activities are available now on campus?

A:            A modified scheduled of social and wellness activities is available and posted on the Neighborhood website. Please note that High Holy Day services have been scheduled in the Bower Chapel during September. For further information on all scheduled events please go to http://neighborhood.mooringspark.org/ and view the schedule of events. Please contact Erica Blanco at 239-643-9123 with any additional question.

Q:           What is the status of any repairs required in our apartments?

A:            Initial assessments have been completed for every home. We will be publishing a call center number as soon as possible that will enable all residents to obtain updated information about the condition of their home.

 

Dan Lavender

CEO

 

 

Service Update – September 17, 2017

 

 

 

  • Thank you all for your continued support and patience. Today’s communication will be limited.  Please refer to prior communications below for dining hours and FAQs.

 

  • The physician practice will resume office hours tomorrow morning. Carolina Castillo-Sanchez, Officer Manager, and her team will be at Grey Oaks from 8 am – 4:30.  They will be at Moorings Park on Tuesday from 8 am – 4:30 and then they will resume normal operations.  As a reminder, the office number is 239-624-1120.

 

 

  • There have been no new communications from the city or county. The curfew remains in place from 9:00 pm to 6:00 am.  FPL is working around the clock and the last report from yesterday has 43% of the homes with power.  There remains a concern in the county, but not in the city, with water use and its impact on the sewage system.  There is a request to limit water usage.  The “Boil Water Advisory” is still in effect.

 

  • Sunday has provided some time for reflection. Dwight D. Eisenhauer said “In preparing for battle I have always found that plans are useless, but planning is indispensable.”  Our disaster plan provided guidance but we also relied on quick decisions by so many dedicated people responding to real time changes in conditions.  At Moorings Park and Moorings Park at Grey Oaks each day is revealing how fortunate we are to have thought in advance and had a skilled and dedicated team in place to react.  There have been so many difficulties, hardships, and inconveniences along with so many stories of the best in people revealed, as they reached out and served others.  This is true of our partners, associates and residents.  Thank You.  Finally, today’s communication will concluded with a report provided by Betsi Jones, Foundation Administrator, who is with our residents in Orlando.

 

Dan Lavender

CEO

 

Betsi Jones 9/17 report:

We the staff believe our residents feel loved and cared for. They miss home at Moorings Park, and they long for information about it and about their friends that are not here. They crave the daily emergency link print out. They arrived exhausted and frail, yet now they grow in strength, health, and positivity every day. As Dan said, there is true beauty visible in every corner every day.

Our MP staff and residents have bonded in a very special way that will never be forgotten.

 

Specifically, some traditions at Moorings Park have redeveloped here: impromptu cocktail parties in the lobby before dinner, albeit toothbrush glasses have replaced crystal goblets at times. Joyful comradery bubbles up with the reunion we have with every mealtime. Our banquet hall has become both our temporary clubhouse and CHL, with the morning stretch class and a walking Moai following certain meals every day. Community feeling is strong, and the feeling will come home to Naples.

All cringe at Naples Daily News headlines about water problems and curfews and closed schools and businesses and what seems like a slow progress on the return of power. All realize that the wrath of Irma was truly released on our town more than most of Florida and America. Every time the “same” breakfast and lunchtime meal is laid out, residents first remark about how they miss the wonderful food at Moorings Park, and then about how greatly, deeply they appreciate this moment in their lives and how cared for they are by their Moorings Park.

 

This morning our shuttles to the pharmacies are replaced by a morning shuttle to Mass and by a community prayer service in our clubhouse led by one of our own residents, a former pastor. We will pray for relief for the families of all of our residents and of all of our partners. We will express our gratitude, share our worries, and reflect on the good that may come out of this. We will acknowledge the growing love for each other.

 

Personally, and I think I probably reflect all of our staff members, we are humbled and honored to serve these special people at this special moment. Residents’ stories reveal that these people built our country through their courage, determination, and character which remain steadfast. We learn from them, as will their grandchildren and great grandchildren do when they hear of the positive attitudes of their family patriarchs.

 

All long for home, but life is good.     Signed: Betsi Jones

 

Service Update – September 16, 2017

 

 

  • Thank you all for your continued support and patience. As outlined yesterday, we have entered every home to conduct an initial assessment of damages to determine priorities for remediation of any water damage that may have occurred.   Our staff on-site in Orlando is pleased to report that our neighbors staying at the Ritz-Carlton there are doing well and that their needs are being attended to.

 

 

  • We are working as expeditiously as possible to identify and prioritize work to be done on our list of apartments and we now have teams of experts in remediation on campus to begin the process of restoring apartments to ideal conditions.

 

 

  • We are also working to create a call center early next week that will use our inventory of each apartment’s condition to allow residents to call-in and receive information about their status.

 

  • As a reminder, at Moorings Park there will be a Sunday Brunch held in the Dining Room Clubhouse from 12:00 – 3:00 pm tomorrow. Regular dining operations will resume in the Clubhouse beginning Monday.

 

 

  • At Grey Oaks, dining will be available on Sunday from 12:00 – 2:00 pm at Grande Place. Also, we’re pleased to advise that beginning Wednesday, September 20th regular dining hours of operation will resume at the Sandwedge, Vynes, and The 105 restaurants.

 

  • Naples city government reports that only 43% of households now have power and that the “Boil Water Advisory” and 9:00 pm to 6:00 pm curfew remain in effect. Community safety continues to be the city’s foremost priority.

 

Dan Lavender

CEO

 

 

Moorings Park at Grey Oaks Frequently Asked Questions (FAQs)

Q:           When will 105 and Vines be made available for unrestricted service?

A:            As soon as we receive the green light from Balfor Remediation.  They need to fully dry these spaces, assess for damage, and deodorize carpet.  Finally, we need to restock food and supplies to ensure a seamless transition. There will be meal service each day from 12:00-2:00pm in Grande Place until further notice.

Q:           Can I come home to my apartment home now?

A:            Full power has been restored.  However Naples is anything but a stable community. For example, Collier County Public Schools will not open until September 25th, this will cause continued employee and child care issues which should give you a sense of the remaining conditions in the county. Most businesses remain without power. We strongly encourage not returning until further notice.

Q:           Was my garage flooded?

A:            Hurricane Irma brought an enormous amount of water to Moorings Park at Grey Oaks.  Additionally, we did receive storm surge the night of the storm that further magnified flooding.  That said, all water on property is removed and fully drained.  We are not aware of any cars damaged from excessive water.

Q:           How do I know if my home is safe for occupancy?

A:            We’ve entered every home to conduct an assessment.  Approximately 30 units experienced at least minimal water intrusion.  This may include incidents of slight puddling on window sills to a few homes that had experienced larger amounts of water on floor.  With quick action by employees, all issues remain water related and not fungal.  Aggressive drying and dehumidification is currently underway.  Similar to other spaces on campus, this will continue for a number of days, followed by another inspection and possible removal of specified materials.  The process is very surgical in nature. Still, due to conditions in the county it is best to delay a return, expect an update on this next week.

Q:           How will my meal credits (points) be affected by this storm and my ability to return home?

A:            Although important, we’ve not had time to consider such matters due to higher priorities.  As always, Moorings Park will act fairly and with integrity.

Q:           Why did the community experience so much damage for such a new building?  Was this attributable to sub-standard construction?

A:            Quite the contrary!  MPGO held up well considering Hurricane Irma struck Naples as a high category 3 with gusts well into category 4.  This means all buildings were subjected to steady winds of

120 MPH with gusts to 140 MPH.  Many buildings in Collier County suffered far greater damage.  We are delighted how well all community buildings and appendages endured the storm.

Q:           Can we receive updated information on a timely basis?

A:            We are doing our best to keep people informed of storm status, impact, and aftermath.  Please keep in mind, this was a crisis situation that could only be fully appreciated if onsite.  Our priority was and remains “Safety First” for our people and then property protection.  In hindsight, we balanced these priorities quite well.  This is not to say we are not documenting lessons learned.  Clearly, there are improved technologies that can and will be adopted in the future.  More will be disclosed on this matter.

Q:           Why was the decision made to encourage IL residents to evacuate while the rest of the campus sheltered in place?

A:            Successful emergency management is a combination of scientific information and good judgement.  Prior catastrophes have not been conclusive on sheltering vs. evacuation. If you do evacuate, how do you select a location that is sure to have power and not be devastated by a storm without a certain path? Since all evacuation facilities are mostly full, what will the living arrangements be at the location? What negative outcomes will result just from the simple evacuation process with the frail?

Our Comprehensive Emergency Management Plan is clear that IL residents are responsible for making their own decisions based on accurate, real-time information.  For our frail elderly, this responsibility clearly rests with Moorings Park.  We did our best to inform all residents of the evacuation recommendation made by the Collier County Sheriff; most residents chose to act on his guidance.  For those who remained, we provided close oversight to ensure safety.  When the evacuation order was given at a late hour our first call was to Agency for Healthcare Administration (AHCA) for counsel.  They authorized us to remain and concurred that it would be extremely dangerous to evacuate fragile patients at that point in the time frame provided.  Had the evacuation order come earlier, we may have taken a different course.  After consulting with AHCA, Sherriff Rombosk was contacted on his cell phone and was provided with the information, including our decision to shelter with the approval of ACHA. He responded affirmatively. Communication with Sherriff Rombosk continued throughout the storm to share and exchange resources and information. The decisions made were both reasonable business judgements and in the best interest of our nursing and assisted living residents. Irma has proven once again that we can have great confidence in the quality of our buildings. Like with Katrina, we look forward to the lessons learned and continuous quality improvement to improve our processes.

 

 

 

September 15, 2017

Dear Residents,

Late last evening we thankfully had power restored to our Moorings Park campus. As previously communicated, Grey Oaks received power earlier. In addition to life safety, our efforts will now focus on our services for residents

Hurricane Irma has afforded our staff little time for reflection. However, early this morning I had a chance to speak with my home community landscapers. As we reviewed the damage and debris from the storm, he reluctantly mentioned that his pre-Irma staff of 27 now consisted of 4 workers. I thanked him and his team for all of his efforts. Moorings Park has fared much better although we are still not fully staffed.

Among the many stories of sacrifice and commitment, I was struck by the timely assistance we’ve received from Collier County Sheriff Rombosk. While preparing A & G residents for transport and temporary stay at the Ritz-Carlton, Cpl. David Scharre was dispatched to our campus. He related law enforcement agency’s assessment of community conditions including severe shortages of gasoline, water, electric power, open roads and critical sewage system overflows. He also relayed numerous instances of altercations resulting from the conditions and repeatedly suggested that our residents should consider external conditions and conserve fuel. Keep in mind the request to limit water usage to preserve the sewage system.

As you know, we have had a core team of dedicated professional staff on-site at both campuses before, during and after this disaster.  Our primary focus has been to prioritize the countless urgent and critical tasks. The restoration of power now allows us to move to the next step of our plan to ensure the integrity of our building and infrastructure, safe conditions within all living areas, and ongoing services for our residents.

Beginning today, we will expand our communications to include a series of frequently asked questions to make certain that residents have access to our most updated information. We will post the first by the end of the day today. In the meantime, I want to express my sincere appreciation to our staff who despite facing their own personal challenges, have never wavered in their commitment to professional and compassionate care for everyone they serve.

I addition, I would like to thank the many residents that have helped us reach out to their neighbors to provide comfort and assistance. Thank you for your patience as we continue to prioritize urgent and important tasks.

Sincerely,

Dan Lavender
CEO

 

 

 

September 14, 2017

I want to provide you an update on the status of our physical property at both Moorings Park and Moorings Park at Grey Oaks. While these assessments are critical, the triage process dictates resident comfort and care as the highest priority. Please understand that we’ve leveraged resources to the very best of our ability after enduring the impact of Hurricane Irma. Below, you will find the latest update regarding assessments, as well as actionable steps.

 

Moorings Park Grey Oaks:

The community suffered substantial damage to landscaping as a result of extreme wind conditions. Crawford Landscaping has already made significant efforts toward cleanup.  Residential homes in buildings A-L faired well in the storm.  However, a number of homes did experience some water intrusion from wind driven rain around window and door frames.  Balfor International Environmental Services has been retained to conduct remediation services.  With power now restored, conditioned air will advance the drying process and reduce any opportunity for fungal growth.  As of this writing, we have no documented observations of unsafe conditions.  Tests will be conducted to ensure all spaces are free of any such problems.  In homes that did experience water intrusion, Balfor is taking measures to pull back carpeting, reposition furniture and remove baseboard as necessary.  In more extreme cases, small sections of dry wall may be warranted.  Balfor will remove damaged materials that cannot be effectively dried using air conditioning and dehumidification.

Grande Place sustained water intrusion on a number of floors. Staff extracted areas of inundation as quickly as possible during and after Hurricane Irma.  This quick action has played favorably toward restoration.  We expect to have Oakstone completely dried out within one-week with minimal wall and carpet removal.  The Vines carpet was saturated but is now in the drying process.  Restaurant 105 was not negatively affected.  At this juncture, Balfor is focusing on drying, cleaning and deodorizing the dining spaces.

 

Moorings Park:

The community suffered substantial damage to landscaping resulting from extreme wind conditions. Crawford Landscaping has already made significant efforts toward cleanup.  Many street signs, light poles and the back gate were destroyed.  A small number of roofing tiles were also displaced on buildings.

Buildings A & G and Orchid Terrace:  These buildings sustained the greatest amount of water damage on the main campus. To effectively remediate wet and permanently damaged materials, these buildings cannot be occupied.  All Orchid Terrace residents were transferred on Wednesday to The Chateau with a small number of people relocated to The Arlington, a neighboring retirement community in Naples.  Similar to Orchid Terrace, Buildings A&G experienced substantial water intrusion, particularly those with a north side exposure.  Damage escalated to a level necessitating the relocation of over 100 residents and chaperones to the Ritz-Carlton Hotel in Orlando until September 24th.  We’ve contracted with ATP Environmental Solutions in West Palm Beach to start immediate remediation of all damaged areas.

Buildings OPQ, LMN, JK, Garden Homes:

Assessments are not complete in these multi-family buildings. However, early findings reveal far less damage; mostly limited to water intrusion around window and/or sliders located on the north and east sides.  In some instances small sections of drywall may be removed as part of the remediation plan.  A full assessment of these homes will be complete soon.  To date, we have not found any Garden Homes to be uninhabitable except for the D-building.  This is due to a generator failure. We are working with Aerial Water Proofing, a Naples based company, to conduct remediation in these homes.

The Chateau: The Chateau endured Hurricane Irma impressively well.  While a very small amount of water entered The Chateau, loss of air conditioning has been most impactful to our residents.  This has now been resolved with additional generator capacity.

Clubhouse, Bower Chapel, Trio:

Similar to Chateau, the Clubhouse stood strong with no notable damage or water intrusion. Bower Chapel remains essentially untouched by hurricane conditions. One front door was blown off during the storm’s greatest intensity.  Trio’s greatest vulnerability was the glass nano wall separating indoor and outdoor dining. Fortunately, the glass wall faces south and experienced little impact.

Ross Dickmann
VP Operations

 

 

September 12, 2017

To: Residents of Moorings Park and Moorings Park at Grey Oaks

Dear Residents,

I would like to take this opportunity to express my sincere thanks to each of you. The past few
days have been challenging to say the least. In fact, we continue to advise away residents to delay
their return to either campus given the uncertainty of electricity. However, the hurricane has
certainly brought out the best in our community.

I have witnessed numerous examples of residents maintaining a positive attitude while caring for
each other in the face of hardship. Likewise our staff continues to demonstrate professionalism and
compassion throughout our campuses. This behavior truly represents the meaning of community.

I would also like to report an interesting occurrence discovered this afternoon. It appears that
electricity (and air conditioning) has been restored to Bower Chapel. As a result, we think this
presents a wonderful opportunity to enjoy a well-deserved respite from Irma’s aftermath.

Therefore, we are pleased to invite each of you to attend one of two concerts to be held in the
Chapel on Wednesday the 13th at 11:00 am or at 2:00 pm. Our musical director, John Fenstermaker has
graciously agreed to provide an organ concert dedicated to you.

In the meantime, lunch tomorrow will be at the Clubhouse from 1:00 to 4:00 pm.
Please be assured that we are working diligently to restore appropriate living conditions to our
campuses. And please know that we have an unwavering commitment to make certain that our
communities are soon restored to their natural beauty.

God Bless You,

Dan Lavender

CEO

 

Service Update September 11, 2017 7:00 PM

 

  • Thank you to all of our residents for your understanding and excellent cooperation today. Our teams have made good progress as we work to restore all campus facilities.

 

  • Running water has now been restored in our buildings but please remember we are still under Notice to Boil Water.

 

  • We are working with several agencies to ensure appropriate generator capacity and provisions for fuel as we await restoration of FPL electric services which may still be a few days away.

 

  • Lunch will be available tomorrow (Tuesday) from 12:00 noon until 3:00 pm in the Garden Café area behind the Clubhouse. We served and/or delivered over 275 meals today.

 

  • In the event of an emergency, please call 261-5743.

 

  • We will continue to keep you updated with additional information when available.

 

  • Moorings Park Grey Oaks residents will receive constant contacts with latest campus information from staff. In the event of an emergency there, residents should call 919-1611.

 

 

Steve Brinkert

VP – Resident Services

Update:  September 11th, 2017  – 11:45 am

Thank you for your patience!

 

We are working on the following priorities:

  1. Dining services will be grilling at the Clubhouse from 2:30 to 5:00 pm today. We will also be delivering food to each building during this timeframe. If you are planning to visit the Clubhouse, please first check with your neighbors to determine if they would like us to deliver food to them. We would appreciate it if you could provide us with a list of those names in the Dining Room so we can deliver food as needed
  2. Clearing internal roads to make emergency services and relief teams available to the entire campus.
  3. Restoring utilities, the entire county is without – Moorings Park is on a priority list.

 

Boil Water Notice! Do not drink the water until further notice.

 

For emergency needs, please call: 261-5743

 

Dan Lavender

CEO

 

Update:  September 11th, 2017  – 10:00 am

Moorings Park has weathered the storm. We have done a review of every residential facility and building at Moorings Park and Moorings Park Grey Oaks.  We are still without power, sewage, and potable water, but all core buildings and services are running on generator power. We are still assessing the damage to the Moorings Park campus and executing our repair and restoration plan.

Dan Lavender

CEO

Welcome to the Moorings Park at Grey Oak’s “Emergency Link” Page

This page acts as a valuable tool for our management team to communicate important information to our residents, family and friends during times of emergencies, including events such as hurricanes.

Our goal is to keep our entire Moorings Park at Grey Oaks family connected to the latest updates on situations that can be cause for concern. By sharing current news and our plans to ensure the safety and well-being of our on-campus residents, we can alleviate concerns by keeping everyone informed.

Thank you and we hope you find this tool helpful.

Please see below for the latest update.

Steve Brinkert
VP Resident Services

There are no current updates at this time.